Staying in Control

We want you to enjoy our games, and for the vast majority of people gambling is a fun pastime. For a small number of people gambling can stop being fun and can become a problem.

Please contact our customer support team if you want to:

• Discuss your gambling
• Ask about Reality Checks
• Place deposit limits on your account
• Temporarily or *permanently exclude yourself from our Service

Our Customer Support team are well trained in all aspects of responsible gambling and are here to help you if needed.

Problem Gambling

If you feel that gambling may be taking over your (or someone else’s) life, ask yourself the following questions:

1. Do you stay away from work, college or school to gamble?
2. Do you hide the amount you gamble from friends or family?
3. Do you gamble to escape boredom or unhappiness?
4. Have family or friends ever criticized your gambling?
5. Have you ever lied to cover up the amount of time or money you have spent on gambling?
6. After losing, do you feel you have to win back your losses as soon as possible?
7. Do you gamble until your last penny is gone?
8. Have you lied, stolen or borrowed to get money for gambling or to pay a gambling debt?
9. Do arguments, frustrations; anger or disappointments make you want to gamble?
10. Do you feel depressed or even suicidal because of your gambling?

The more you answer ‘yes’ to these questions above the more likely it is that you have a serious gambling problem.

Underage Gambling

You must be over the age of 18 or be the minimum age for gambling in your country of residence in order to register an account with us.It is an offence for anyone under the age of 18 or the minimum age for gambling to attempt to place a bet or to register an account to attempt to place a bet.

We take our responsibilities in this regard very seriously and have sophisticated processes and software in place, which are used to carry out electronic age verification checks on all customers. We may also ask for additional support documentation such as a copy of Your passport and/or driving licence.

In the event it is discovered that You are under 18 years of age or under the legal age for gambling of the country in which you are resident, any deposited funds will be returned to you and no winnings will be paid out.

Parental Controls

There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their device's access to the Internet:

1. Net Nanny filtering software protects children from inappropriate web content: Visit Net Nanny.

Account Limits

We understand that some customers like to be able to set a limit on the amount they can deposit in to their casino account over a certain time period. The deposit limit facility allows You to limit the amount of money that You are able to deposit into Your Account either daily, weekly or monthly.

These amounts may be reduced at any time and a reduction of your limits will be implemented immediately. An increase in your deposit limits will only be implemented after 24 hours following the request. You can change your deposit limits by clicking here.

A reality check is a reminder that allows you to keep track of the time you have spent gambling. You can set a time reminder when you are playing and this can be up to any time you specify, from 5 minutes to 60 minutes. The reality check can be activated directly from within the Responsible Gaming section with the My Account area of the website or by clicking here.

Take a break (Time-Out)

If you feel in control but you would like a small break from gambling, setting a Time Out may help you. A Time Out can be applied to your account from 24 hours up to a maximum of 6 months.

During this period, you’ll be restricted from accessing your account. Upon completion of your Time Out, your account will be available for you to use. Please note that a Time Out is irreversible and, once selected, it cannot be cancelled. A Time-Out can be activated by clicking here.

Account Closure:

You can chose to close your account at any time for any reason by contacting our Customer Support team. Please note that an account closed under our standard account closure can be reopened at any time by contacting our Customer Support team.

Account History:

In order to keep track of your gambling, and how much you spend, you can always access your account history, which includes a full history of deposits and withdrawals by clicking here.

Self Exclusion

Self Exclusion is a formal process whereby you are requesting us to prevent you from accessing your online account. Under such an agreement we will lock your account, preventing you from accessing your account. Open bets remain on your account history, any winnings will be paid out. Any balance on your account will be refunded to you.

During the period of self exclusion, we will endeavour not to send any marketing material to you. However please note that whilst your details will be removed from our mailing database, this may not prevent you from receiving marketing material which is already in process of being sent. We would ask you to please disregard any such material.

Please remember that if you inadvertently receive marketing material and continue to gamble, or you circumvent the self exclusion agreement and/or our automated checks, IT or software fail to recognize your self exclusion circumvention , we are under no obligation to return any deposits, winnings, or other funds in respect of such activity. To initiate self exclusion, please click here. If for whatever reason you are unable to complete the self exclusion process yourself, please contact customer support who will be able to assist you. Please note that if you request self exclusion via email, this will not be instantaneous, and we will confirm once it has been done. Unless you state otherwise, self exclusion period will be for 6 months.